General terms and conditions (as of July 4, 2024)

I. Scope

These general terms and conditions apply to all contracts of MarNik GmbH that are concluded via the online shop apollonnutritioneurope.com. We reserve the right to change the terms and conditions at any time. The general terms and conditions valid at the time of the order apply.

II. Conclusion of the contract

The customer can make a binding purchase offer via the online shop apollonnutritioneurope.com and will receive a confirmation of receipt of the order by email. The binding contract is only concluded upon delivery of the goods. Only private individuals are considered customers.

III. Prices and shipping costs

The offers in our online shop apollonnutritioneurope.com are non-binding offers and can be changed at any time. The prices stated are in EUR and represent final prices (gross prices). We charge a flat shipping fee for each delivery.

IV. Terms of payment

We offer credit cards or PayPal as payment options. When paying via PayPal, the goods will only be dispatched after receipt of payment on the business or PayPal account.

V. Terms of delivery and ownership structure

Our online shop apollonnutritioneurope.com is geared towards shipping within Europe (EU). For shipping to other countries, a separate agreement on shipping processing must be made between the parties. The stated delivery times are not considered fixed. Rather, they provide an approximate delivery time. The delivered goods remain the property of MarNik GmbH until the purchase price has been paid in full. If the purchase price has been paid in full, ownership of the goods already delivered passes directly to the customer. The risk of accidental loss of the goods to be delivered passes to the customer as soon as MarNik GmbH has handed over the goods to the transport company.

V.a retention of title; On Bill; Right of retention

1. (1) For consumers, we reserve ownership of the purchased item until the invoice amount has been paid in full. If you are an entrepreneur in the exercise of your commercial or independent professional activity, a legal entity under public law or a special fund under public law, we retain ownership of the purchased item until all outstanding outstanding claims have been settled Claims arising from the business relationship with the customer. The corresponding security interests can be transferred to third parties.
2. (2) You only have the right to offset if your counterclaims have been legally established or are undisputed or recognized by us. In addition, you only have a right of retention if and to the extent that your counterclaim is based on the same contractual relationship.
3. (3) If the customer is in default with any payment obligations to us, all existing claims become due immediately.

VI. Return policy

We grant you the right to return goods purchased in our online shop apollonnutritioneurope.com.

ApollonNutritionEurope can Goods purchased directly from apollonnutritioneurope.com through the website can only be returned if all of the following conditions are met:

The goods must be returned within 30 days of purchase from apollonnutritioneurope. com have been received. No returns will be accepted after this period.

You must provide your order number, which you received when you placed your order through the website.

Apparel and Accessories: Apparel and accessories must be unworn, unwashed and in good condition, with all original tags and labels attached to the item and in the original packaging

Dietary supplements and other consumable products: Returns of dietary supplements and other consumable products will only be accepted if they were purchased through www.apollonnutrition.com and the product is not received ;is opened, including all appropriate packaging

Exceptions/non-returnable items.

Certain types of items cannot be returned, such as: B. perishable goods (e.g. food, flowers or plants), customized products (e.g. special orders or personalized items) and personal care products (e.g. beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift vouchers.

To initiate a return, you can contact us at customercare@apollonnutritioneurope.com.

If your return is accepted, we will send you a return label and instructions on how and where to send your package. Items returned to us without prior return will not be accepted.

If you have any return questions, you can contact us at any time at customercare@apollonnutritioneurope.com.

RETURN POLICY FOR PROMOTIONAL ITEMS

All sales of all promotional items sold on apollonnutritioneurope.com are FINAL. Please make sure you read the return policy in detail before shopping on apollonnutritioneurope.com.

All refunds will be made to the credit card used for the original purchase. It may take two billing cycles for the refund credit to appear on your credit card statement.

Exchange

The quickest way to ensure you get what you want is to return the item you have and after accepting the return. Make a separate purchase for the new item when returning.

VII. Warranty

If defective goods are handed over, the customer is entitled to a warranty. This means that, at MarNik GmbH's discretion, the customer receives a new item (subsequent delivery) or the existing item is repaired. (rework). After receiving the goods, the customer is obliged to inspect the goods for defects. He must document this test in an appropriate manner. If defects are discovered, the customer must report these to MarNik GmbH immediately and specify them in text form by means of a description of the error. If no error is reported within one month of receipt of the goods, the customer's warranty claims will expire.

VIII. Liability

MarNik GmbH is only liable for replacing the purchased goods. Liability for simple negligence and consequential damages are generally excluded.

apollonnutritioneurope.com has no influence on the information and design of linked websites. apollonnutritioneurope.com assumes no liability for incorrect or illegal content on these linked websites. At the time of linking, there were no indications of any legal violation by the linked pages.

IX. Applicable law

Swiss law applies to all contracts. The place of jurisdiction is agreed to be the court responsible for the headquarters of MarNik GmbH.

X. Severability clause

If any clauses of these terms and conditions are or become ineffective upon handover, the parties agree that in this case a regulation that is compatible with the law and that best corresponds to the meaning of the regulations contained herein should be deemed to have been agreed.